Frequently Asked Questions
Please allow up to 48 hours for your tracking number to show movement. If your tracking number states "Arriving late" please reach out to your local post office for more information.
Q: Why is my International USPS package no longer tracking?
When shipping international with USPS, they will stop tracking the package once it leaves the US. Once it arrives in the country where the package is being delivered, tracking will update through the local postal service.
Q: When Will my Order Ship?
Stock hardware, training tools, holds or other stock items will ship in 1-3 days via USPS or UPS. Non-stock items have a 4-6 week lead time including volumes, Escape Holds, Friction Holds, Fusion Holds, etc.
Kingdom Holds are produced at Aragon Elastomers in Colorado and take between 2-5 weeks to ship.
Q: Why is my shipping taking so long?
USPS and UPS are experiencing delays during this time. Please reach out to your local post office or UPS office if you are curious about delivery times.
International packages may be held up by customs, we try our best to ship out packages so they go through customs without any problems but packages can take longer due to a backup or needing more information. Reach out to your local post office or UPS for more information.
Q: What is included in the Free USA Shipping?
Free shipping will apply at checkout for USA addresses. However, we may have to request additional shipping if the delivery addresses is in Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases, or in a UPS extended delivery area. This additional charge only applies when we have to ship larger items that do not fit in USPS flat rate boxes.
Q: How do I get holds quick?
Shopping our in-stock inventory is the fastest way to get holds. Stock orders generally ship in 1-2 days. Make sure to choose the correct color that is in stock.
Holds of the month subscriptions ship quickly too. You can cancel at any time. Its are a great way to get some holds quick and with a discount as well.
Q: Do You Offer Wholesale Rates for Bulk/Gym Orders:
Yes. Got a climbing gym, recreation center, or outdoor pro-shop? You won't pay full retail. Create an account and request wholesale pricing here to place orders via this site, or shoot Rita an email here for a copy of our current wholesale ordering form.
NOTE: Your Aragon orders may be subject to an Aragon handling fee.
Q: How is Escape Hardware Different?
We pride ourselves in sourcing only the best in bolts, t-nuts, wrenches (and more) directly from the manufacturers. That means we require all our manufacturers to provide us with Material Test reports, Certificates of Conformance. This ensures our hardware can handle any abuse your climbing wall throws at them.
Q: How Many Holds Do I Need for a Wall?
Typical wall – 1 hold every 2 square feet
High density wall – 1 hold every square foot (dense bordering wall with criss crossing problems)
Spray wall – 2-3 holds every square foot
Q: What Colors Do You Offer?
We can pour just about any color you can imagine. The international climbing industry uses 37 different colors. Below are the 10 most common USA colors that we pour for NO extra cost on our wholesale orders. Don’t see your color code below? No problem. We pour several other standard colors for NO extra fee. Contact us (email@example.com) if you don’t see your color code below.
Q: What is your Warranty Policy?
If you purchase a Company product from any Company Websites that you believe is defective, please contact our customer service department at firstname.lastname@example.org and make arrangements to return the product to us with your receipt and proof of purchase showing the purchase date. The Company will inspect, and if a warranty issue is found, will repair, give credit or replace the product at our sole discretion. Customers will receive a credit via a discount code for any products covered under our warranty. This credit can be used to replace the product or shop a different product on our website. If Company determines that there is no warranty issue with the returned product, the product will be returned to you with a note of explanation.
Q: Are Climbing Holds Toxic?
Our climbing holds are non-toxic and inert. Our climbing holds are produced from a thermoset polymer known as polyurethane. Polyurethane is produced by the reaction of two component raw materials. These components are the polyurethane intermediates known as isocyanate (Methylene Diphenyl Diisocyanate) and a polyol. These components in their unreacted forms can be hazardous to human health. However, the reaction between the two components converts all of the isocyanate and polyol from their original forms into the urethane polymer, no isocyanate or polyol remain after this reaction. Research from the Krone and Klinger1 published in the journal of Pediatric Allergy and Immunology showed that completely cured polyurethane products are fully reacted and therefore non-toxic and inert. Climbing holds produced at Escape Climbing are completely cured so unreacted isocyanate or polyol no longer remain.
The only known health risk associated with climbing holds occurs when heated significantly or involved in a fire. Polyurethane climbing holds contain organic nitrogen, as with many natural and man-made materials that contain organic nitrogen there will be dangerous combustion products including carbon monoxide and hydrogen cyanide gas produced in the event of exposure to temperatures greater than 350O F. 2
What about VOC’s and plasticisers?
Unlike many other plastics and coatings, Escape Climbing holds are produced with no solvents and no non-reactive plasticisers. Therefore there is very little concern about free chemical species available for human exposure with a cured polyurethane product.
Other consumer plastic products (not climbing holds) can contain non-reactive plasticisers and VOC containing solvents. Non-reactive phthalate plasticisers are used to reduce the hardness of many polymers such as PVC and polyurethane. These plasticisers are released when heating or during food contact with a plastic product. The second concern for other consumer plastics and coatings are VOC containing solvents. These compounds are primarily used in paints and coatings that are produced by dispersion in a solvent. These compounds evaporate upon the drying the coating and can release VOC’s into the environment. Since Escape Climbing products are completely cured, do not use non-reactive plasticisers, and do not use VOC containing solvents, our climbing holds pose no known health risks when used properly.
Krone, C. A. and Klingner, T. D. (2005), Isocyanates, polyurethane and childhood asthma. Pediatric Allergy and Immunology, 16: 368-379. doi:10.1111/j.1399-3038.2005.00295.x
How Do You Make A Climbing Hold?
Every hold we pour experiences the same interesting lifestyle.
They start their humble beginnings as nothing more than an idea. A concept to be realized in foam. Hours of meticulous crafting give way to a shape that is destined for the Molding department where our wizards of silicone create the molds.
These molds then migrate up the factory floor to a new neighborhood: the production room. A truly bonkers amount of plastic floweth through this room every day (thanks entirely to all of you guys and your continued support!!). Countless holds will transform from gooey dribbles of plastic into battle-ready shapes in this room.
But before they make it to your wall, they need to go to finishing school to work on their polish. Once born, these shapes slide down the conveyor belt to post-production where they will get hit with a little sanding and drilling love.
In todays picture, we see some shapes at the final stage ( right before the shipping department boxes them up and kicks them out of the house): the bath.
A little hand scrubbing ensures each hold not only looks great when it gets to you, but that it feels great. Nobody wants a hold covered in mold release, right?
So that's it. That's the life style. That's how a hold goes from Shape to Ship.