Frequently Asked Questions
We are currently running a full crew on staggered shifts. This is keeping our employees safer and still allows us to produce/ship as many orders as possible each day!
Q: When Will my Order Ship?
Stock hardware, training tools, holds or other stock items will ship in 1-3 days via USPS or UPS. Non-stock items have a 1-3 week lead time including volumes, Friction Holds, Fusion Holds, etc.
Q: Why is my shipping taking so long?
USPS and UPS are experiencing delays during this time. Please reach out to the Post office or UPS office if you are curious about ship times.
Q: When will holds be back in stock?
We removed our inventory because we were not able to keep up with demand. As we catch up on the backlog of orders we will continue to produce inventory and update our website with popular sets...so keep checking in! You can still shop stock and non-stock Kingdom and Working Class holds (be patient as the pages take a while to load). We expect to open our website up for normal ordering the second week of June.
Holds of the month subscriptions are currently shipping quickly. You can cancel at any time. Its are a great way to get some holds quick and with a discount as well.
Q: You are out of t-nuts! When are they back in stock?
Our t-nuts (Industrial and 2-hole commercial options) are being manufactured and are in transit. Restock is expected in 7/18/20 ON INDUSTRIAL AND 6/30/20 ON COMMERCIAL. We partner with several manufactures in Asia and unfortunately they were also affected by the covid-19 shutdown. They were approved to reopen in late March and got working on our orders right away. We will update this section as dates become clear on restock.
Q: When/How Will my Order Ship?
Hardware and training tools ship within 1-3 business day and will be delivered via 2-3 day priority mail. Holds, volumes, and hangboard orders typically ship within 2-3 business days. Small boxes ship via 2-3 day priority mail, while larger boxes ship UPS 5 day. Contact us directly (email@example.com) if you’d like a more specific delivery date.
Kingdom and Working Class Holds are produced at Aragon Elastomers in Colorado and take between 4-6 weeks to ship.
Q: Do You Offer Wholesale Rates for Bulk/Gym Orders:
Yes. Got a climbing gym, recreation center, or outdoor pro-shop? You won't pay full retail. Create an account and request wholesale pricing here to place orders via this site, or shoot Marta an email here for a copy of our current wholesale ordering form.
Q: How is Escape Hardware Different?
We pride ourselves in sourcing only the best in bolts, t-nuts, wrenches (and more) directly from the manufacturers. That means we require all our manufacturers to provide us with Material Test reports, Certificates of Conformance, and 4,490lbs Lab Test Reports of Tensile Strength…with each shipment. This ensures our hardware can handle any abuse your climbing wall throws at them.
Q: How Many Holds Do I Need for a Wall?
Typical wall – 1 hold every 2 square feet
High density wall – 1 hold every square foot (dense bordering wall with criss crossing problems)
Spray wall – 2-3 holds every square foot
Q: What Colors Do You Offer?
We can pour just about any color you can imagine. The international climbing industry uses 37 different colors. Below are the 10 most common USA colors that we pour for NO extra cost on our wholesale orders. Don’t see your color code below? No problem. We pour several other standard colors for NO extra fee. Contact us (firstname.lastname@example.org) if you don’t see your color code below.
Q: Are Climbing Holds Toxic?
Our climbing holds are non-toxic and inert. Our climbing holds are produced from a thermoset polymer known as polyurethane. Polyurethane is produced by the reaction of two component raw materials. These components are the polyurethane intermediates known as isocyanate (Methylene Diphenyl Diisocyanate) and a polyol. These components in their unreacted forms can be hazardous to human health. However, the reaction between the two components converts all of the isocyanate and polyol from their original forms into the urethane polymer, no isocyanate or polyol remain after this reaction. Research from the Krone and Klinger1 published in the journal of Pediatric Allergy and Immunology showed that completely cured polyurethane products are fully reacted and therefore non-toxic and inert. Climbing holds produced at Escape Climbing are completely cured so unreacted isocyanate or polyol no longer remain.
The only known health risk associated with climbing holds occurs when heated significantly or involved in a fire. Polyurethane climbing holds contain organic nitrogen, as with many natural and man-made materials that contain organic nitrogen there will be dangerous combustion products including carbon monoxide and hydrogen cyanide gas produced in the event of exposure to temperatures greater than 350O F. 2
What about VOC’s and plasticisers?
Unlike many other plastics and coatings, Escape Climbing holds are produced with no solvents and no non-reactive plasticisers. Therefore there is very little concern about free chemical species available for human exposure with a cured polyurethane product.
Other consumer plastic products (not climbing holds) can contain non-reactive plasticisers and VOC containing solvents. Non-reactive phthalate plasticisers are used to reduce the hardness of many polymers such as PVC and polyurethane. These plasticisers are released when heating or during food contact with a plastic product. The second concern for other consumer plastics and coatings are VOC containing solvents. These compounds are primarily used in paints and coatings that are produced by dispersion in a solvent. These compounds evaporate upon the drying the coating and can release VOC’s into the environment. Since Escape Climbing products are completely cured, do not use non-reactive plasticisers, and do not use VOC containing solvents, our climbing holds pose no known health risks when used properly.
Krone, C. A. and Klingner, T. D. (2005), Isocyanates, polyurethane and childhood asthma. Pediatric Allergy and Immunology, 16: 368-379. doi:10.1111/j.1399-3038.2005.00295.x