Privacy policy

Privacy Policy of Escape Climbing


Escape Climbing, LLC (“Escape Climbing”, “we”, “us” or “our”) has developed this Privacy Policy to explain who we are, how we collect, use and share personal information about individuals (“you”) who access our Websites  (the “Websites ”), as well as in connection with any of product sales or marketing activities or other services available on our Websites  


This Privacy Policy describes how we collect and use personal information in the usual course of business. This Privacy Policy applies to your use of the Websites (however accessed and/or used, whether via personal computers, mobile devices or otherwise) or any other means or applications in which you connect with us or purchase products from us.


This Privacy Policy, together with the Website Terms of Use and the Terms & Conditions of Purchase, constitutes the Terms of Service. Each time that you access, and/or use the Websites or purchase a product from us, you signify that you have read, understand, and agree to be bound by the Terms of Service and this Privacy Policy, where permitted by law.


Escape Climbing operates https://escapeclimbing.com, https://kingdomclimbing.com, https://workingclassclimbing.com, https://fusionclimbing.com, https://frictionclimbing.com and may operate other Websites. Our policy is to respect your privacy regarding any information we may collect while operating our Websites.


Who we are
Escape Climbing is a U.S. based company that sells indoor climbing equipment and indoor climbing-related products.  


What information we collect
Information you provide to us: We collect personal information that you provide to us when you sign up for an account to access and use the Websites, when you consult with customer support or send us an email or communicate with us in any way (for example, to make a support request) or you make a purchase on our Websites. Your personal information we collect may include: your contact information (such as your name, address, telephone number and email address) and contact preferences; account information (such as your username and password); and if you make a purchase, payment details (card information, alternative payment method information, invoices, order information and transaction history). If you communicate directly with us, we may maintain a record of those communications and responses.


Web Analysis Tools
We may use web analysis tools that are built into the Websites to measure and collect anonymous session information.


How we use your information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

  • Email marketing: we may send you emails about our brands and related products, orders, account, shopping cart, other update, or business correspondence. We may also use your email to inform you about changes to orders, survey you about your usage, or collect your opinion. To respond to your inquiries and fulfill your requests, such as to send you the products you have ordered, to respond to any inquiry, feedback, or information and materials regarding our products.
  • To communicate administrative information to you, for example, invoices, renewal notices, information regarding our product offerings or Websites , and changes to our terms, conditions, and policies.
  • To send you marketing communications, including via email and SMS in compliance with applicable laws and in accordance with your preferences, that we believe may be of interest to you.
  • To personalize your experience on our Websites by presenting content and offers tailored to you and your interests, including by creating custom audiences on social media Websites.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Websites  and products, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our Terms of Service; (e) to protect our operations or those of our marketing partners; (f) to protect our rights, or the privacy, safety or property of you or others; and (g) to allow us to pursue available legal remedies or limit the damages that we may sustain.
  • For other reasons that we describe to you at the time of collection.

HOW WE SHARE YOUR INFORMATION
We may disclose your personal information to the following categories of recipients and for the following reasons:

  • Service Providers. In order to provide you the opportunity to access our Websites and to purchase products from us on the Websites, it is necessary for us to disclose your information to service providers who perform certain functions on our behalf. Examples include cloud hosting providers (to provide data storage and processing services); communications providers (to process new queries and to manage our emails); and fulfillment providers (to send you products). 
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Shipping Processors. Shared with Stamps.com, UPS, and Speedship to calculate shipping and generate shipping labels. 
  • Payment Processors. When you make a purchase with us, your billing is collected and processed directly by our payment processors Shopify and PayPal]. We never receive or store your full credit card information. Shopify and PayPal commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. 
  • Compliance with laws. We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or other legal process (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital interests and legal rights. We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, to verify the authenticity of any transaction, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Privacy Policy, or as evidence in litigation in legal proceedings.
  • Consent. We may share your information with any other person with your consent to the disclosure.

YOUR DATA PROTECTION RIGHTS

  • Access to Information. If you have an account with us, you can access, correct, update, and delete personal information you have provided to us by logging into your account. 
  • Opting-Out of Marketing Emails. You can opt out of receiving marketing emails from us by clicking the “unsubscribe” or “preference center” link in the email. If you choose to no longer receive marketing information, we may still communicate with you regarding such things as security updates, product functionality, responses to service requests, or other transactional, non-marketing purposes.

THIRD-PARTY LINKS
This Privacy Policy only applies to our Websites. Any access to and use of any linked Websites  or services is not governed by this Privacy Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties.


HOW WE KEEP YOUR PERSONAL INFORMATION SECURE
We have implemented appropriate physical, technical and administrative safeguards against unauthorized access, use, modification and disclosure of personal information in our custody and control. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so you should take care in deciding what information you send us in this way.


RETENTION OF YOUR PERSONAL INFORMATION
We retain your personal information to comply with applicable legal, tax or accounting requirements, to maintain records of fraud, to enforce our agreements or comply with our legal obligations or in accordance with our standard business practices.


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.


INTERNATIONAL USERS
The Websites  are provided and hosted by Shopify. If you are using the Websites  or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by other entities with whom we share your personal information, in the United States and other locations. These countries may have data protection laws that are different to the laws of your country. By using the Websites, you consent to the collection, international transfer, storage, and processing of your personal information where permitted by law. 


If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at orders@escapeclimbing.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at orders@escapeclimbing.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions on our advertisers websites. 

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

MINOR'S INFORMATION
The Websites  are intended for a general audience and are not directed or intended for anyone under 18 years of age. You must be 18 years of age to use the Websites. We do not knowingly collect personal information from children under the age of 18.If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

CHANGES TO PRIVACY POLICY
Escape Climbing will review and update this Privacy Policy periodically and will note the date of its most recent update below. We encourage you to review this Privacy Policy frequently to be informed of how we are using your information. If you have an account with us, you might also receive an alert informing you of these changes. Your continued use of the Websites after any change in this Privacy Policy will constitute your acceptance of any change that we make.

CONTACT US
If you have any questions, concerns, or want to make a complaint about this Privacy Policy or our privacy practices you may contact us by email orders@escapeclimbing.com‬, or you can write to us at 601 Campus Drive STE 10B, New Brighton MN 55112, United States. When contacting us, please include your full name and email address, and indicate the specific nature of your request or inquiry.


LAST REVISED
This Privacy Policy was last revised on November 22, 2021